100% PASS QUIZ GCX-WFM - CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION–THE BEST RELIABLE DUMPS BOOK

100% Pass Quiz GCX-WFM - Cloud CX Workforce Management Certification–The Best Reliable Dumps Book

100% Pass Quiz GCX-WFM - Cloud CX Workforce Management Certification–The Best Reliable Dumps Book

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Tags: GCX-WFM Reliable Dumps Book, GCX-WFM New Dumps Ebook, Latest GCX-WFM Exam Experience, GCX-WFM Free Sample Questions, GCX-WFM Reliable Exam Cost

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q68-Q73):

NEW QUESTION # 68
Which feature allows you to partition agents based on the types of interactions they handle?
Response:

  • A. Management Units
  • B. Workplans
  • C. Forecast
  • D. Service Goal Groups

Answer: A


NEW QUESTION # 69
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

  • A. Schedule Manager
  • B. Queue Group
  • C. Work Plan
  • D. Business Unit

Answer: C


NEW QUESTION # 70
Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:

  • A. Adherence to scheduled tasks
  • B. Agent breaks and lunch activities
  • C. Weekly adherence reports
  • D. Agent logins for the day

Answer: A,B


NEW QUESTION # 71
How can an administrator deny a time-off request in Genesys Cloud?
Response:

  • A. By altering the Schedule Forecast
  • B. Within the Time-Off Requests Page
  • C. Using the Real-Time Adherence Monitor
  • D. Through the Activity Code Editor

Answer: B


NEW QUESTION # 72
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

  • A. Agent Details
  • B. Scheduled Activities
  • C. Adherence
  • D. Impact

Answer: D


NEW QUESTION # 73
......

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